TRAINING COURSE

AI Awareness & Literacy

Your staff are using AI daily. Do they know how to use it safely?

1 Day

12-20 Participants

Online or in-person

Certification

For all employees across functions. No prior AI experience needed.

WHY THIS MATTERS

The Shadow AI Problem

Your staff are already using ChatGPT, whether you know it or not

Without proper training, they risk sharing confidential data, trusting wrong answers, and creating compliance gaps

The EU AI Act now requires organisations to ensure staff have sufficient AI literacy

71%

of UK employees use unapproved AI tools at work

Source: Microsoft UK / Censuswide, October 2025

IS THIS RIGHT FOR YOU

Who Should Attend

All employees, managers, and business professionals across functions. No prerequisites required.

This is for you if…

You want staff to use AI tools safely and effectively

You need to meet EU AI Act Article 4 compliance requirements

You have shadow AI and want to bring it under control

You want practical skills staff can apply immediately, not abstract theory

This isn't for you if…

You're looking for deep technical AI/ML engineering skills

Your team already has formal AI training and clear usage policies

You want self-paced e-learning rather than live facilitation

AFTER THIS TRAINING

What You'll Be Able To Do

01

Write

Effective prompts that get useful, accurate results

02

Spot

Problems like hallucinations, bias, and outdated information

03

Evaluate

AI outputs critically and know when to trust vs verify

04

Apply

AI safely while following company guidelines and protecting data

05

Identify

Practical opportunities where AI saves time in your specific role

06

Escalate

Appropriately when something doesn't seem right or you need help

AFTER THIS TRAINING

What You'll Be Able To Do

01

Write

Effective prompts that get useful, accurate results

02

Spot

Problems like hallucinations, bias, and outdated information

03

Evaluate

AI outputs critically and know when to trust vs verify

04

Apply

AI safely while following company guidelines and protecting data

05

Identify

Practical opportunities where AI saves time in your specific role

06

Escalate

Appropriately when something doesn't seem right or you need help

AFTER THIS TRAINING

What You'll Be Able To Do

01

Write

Effective prompts that get useful, accurate results

02

Spot

Problems like hallucinations, bias, and outdated information

03

Evaluate

AI outputs critically and know when to trust vs verify

04

Apply

AI safely while following company guidelines and protecting data

05

Identify

Practical opportunities where AI saves time in your specific role

06

Escalate

Appropriately when something doesn't seem right or you need help

THE CURRICULUM

Programme Overview

5 modules. 1 day. Real capability.

1
Understanding AI60 minutes — What AI is, how it works

Build a solid foundation of what generative AI actually is, how it works, and why understanding the basics matters for using it well.

What generative AI actually does
How LLMs work in plain English
Where AI excels vs struggles
Why hallucinations happen
Exercise"Spot the AI" — identify AI-generated vs human content

Full detailed agenda available on request

THE CURRICULUM

Programme Overview

5 modules. 1 day. Real capability.

1
Understanding AI60 minutes — What AI is, how it works

Build a solid foundation of what generative AI actually is, how it works, and why understanding the basics matters for using it well.

What generative AI actually does
How LLMs work in plain English
Where AI excels vs struggles
Why hallucinations happen
Exercise"Spot the AI" — identify AI-generated vs human content

Full detailed agenda available on request

THE EXPERIENCE

How the Day Works

This isn't a lecture. It's a structured, hands-on day designed so participants leave with real skills they can apply immediately. Every module includes practical exercises using actual AI tools.

~50%

Hands-On Practice

Live exercises using real AI tools, working on scenarios relevant to participants' actual roles

~30%

Facilitated Discussion

Guided conversation, Q&A, and group problem-solving — not passive slides

~20%

Structured Input

Concise, practical teaching focused on what participants need to know, not everything there is to know

Available online (via Zoom/Teams) or in-person at your location

All materials, exercises, and reference guides included

Participants need only a laptop with internet access

Groups of 12–20 for optimal interaction and support

WHY SERPIN

What Makes This Different

Not E-Learning

Live, facilitated sessions with a real expert — not pre-recorded videos or click-through modules. Participants get answers to their actual questions and practise with real tools in real time.

UK Context

Built for UK organisations navigating the EU AI Act, UK GDPR, and the ICO's approach. Not generic US-centric content — examples and policies reflect your regulatory environment.

Compliance Built In

Directly addresses EU AI Act Article 4 AI literacy requirements. Participants receive a certificate of completion that supports your compliance documentation.

COMMON QUESTIONS

Frequently Asked Questions

Do participants need any technical background?

How does this help with EU AI Act compliance?

Can you tailor the content to our industry?

What's the difference between in-house and open sessions?

Do you offer follow-up support after the training?

COMMON QUESTIONS

Frequently Asked Questions

Do participants need any technical background?

How does this help with EU AI Act compliance?

Can you tailor the content to our industry?

What's the difference between in-house and open sessions?

Do you offer follow-up support after the training?

COMMON QUESTIONS

Frequently Asked Questions

Do participants need any technical background?

How does this help with EU AI Act compliance?

Can you tailor the content to our industry?

What's the difference between in-house and open sessions?

Do you offer follow-up support after the training?

Ready to build AI capability across your team?

Have questions? Email hello@serpin.ai