Last updated: August 12, 2025 | Effective date: August 12, 2025
These terms govern your use of Serpin’s website and services. By engaging with us, you agree to these terms.
Serpin delivers AI implementation services including strategy consulting, solution engineering, AI agent development, testing and evaluation, rapid innovation, and AI training. We focus on practical, business-oriented AI solutions that deliver measurable value.
Our services are typically delivered through:
Specific terms for each engagement are detailed in individual service agreements or statements of work.
You may use our website for legitimate business purposes. You agree not to:
When you submit information through our website (contact forms, consultation requests), you grant us permission to use this information to provide services and communicate with you. You confirm that any information you provide is accurate and that you have the right to share it.
All content on this website, including text, graphics, logos, and software, is owned by Serpin or licensed to us. Our methodologies, frameworks, and tools remain our intellectual property unless explicitly transferred in a service agreement.
You retain ownership of your pre-existing intellectual property and any data you provide to us. We only use your information as necessary to deliver our services and as outlined in our Privacy Policy.
Ownership of deliverables created during our engagement is specified in individual service agreements. Generally, you own the final deliverables while we retain rights to our underlying methodologies and any improvements to our general knowledge.
We understand the sensitive nature of business transformation. Both parties agree to maintain the confidentiality of any non-public information shared during our engagement. This obligation survives the termination of our relationship.
While we bring significant expertise and commit to delivering high-quality services, we cannot guarantee specific business outcomes. Success in AI implementation depends on many factors, including your organisation’s readiness, data quality, and commitment to change.
Our role is to provide expert guidance and implementation—the results depend on collaborative execution.
To the maximum extent permitted by law:
Payment terms are specified in individual service agreements. Generally:
Either party may terminate a service agreement as specified in that agreement. Typically, this requires 30 days written notice. Upon termination, you pay for all work completed and we deliver all work product created to that point.
We may suspend or terminate your access to our website if you violate these terms or engage in any activity we deem harmful to our business or reputation.
These terms are governed by the laws of England and Wales. Any disputes will be resolved through good faith negotiation first, then through mediation, and finally through the courts of England and Wales if necessary.
We may update these terms to reflect changes in our services or legal requirements. Material changes will be communicated through our website. Continued use of our services after changes constitutes acceptance.
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
These terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Serpin regarding your use of our website and services.
Questions about these terms? Need clarification on any point?
Email: legal@serpin.ai
Address: Serpin Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
We believe in clear communication. If something doesn’t make sense, ask us.
Let’s discuss how we can help you implement AI solutions that deliver real business value.
